About Alibaba.com
Alibaba.com is an online B2B marketplace where buyers and sellers worldwide can connect and transact. It is a secure, trusted platform that is used by millions and millions of businesses.
Alibaba.com is part of the Alibaba Group and was founded by Jack Ma in 1999. This company is based in China but serves businesses in 190+ countries and regions and 40+ industries with over 5,900 different categories of product offerings.
Alibaba.com Support Centre;
Sourcing, supplier negotiations, ordering, after-sales, self-service and Online contact-Chat. Learn More!
Alibaba.com Delivery Policy
Alibaba.com is here to support you during the production process and up to 30 days after products are delivered. Upon product delivery, please do inspect product quality right away to ensure satisfaction.
Trade Assurance reduces risks in: Product Quality | On-Time Shipment
Alibaba.com’s built-in order protection service which protects online orders when payment is made through alibaba.com. Learn More
In the event that either Product Quality or Ship Date varies from what you and the supplier had agreed to in the Trade Assurance online order, Alibaba.com will offer you assistance in reaching a satisfactory outcome, including getting your money back.
NOTICE: The Trade Assurance online order is where you and your supplier define product quality and specify ship date. Please review it carefully, so we can better protect you.
- See here for How Do I Place A Trade Assurance Order
- After submitting the order, you could manage your order on Order Management page.
Extended Support
Within 30 days from delivery, if you are not satisfied with the product quality,(suppliers fail to ship on time or the product quality varies from what had been agreed upon) you may request a refund. We will help you investigate, mediate, and resolve your claim, plus reimburse you when appropriate. Your online order and communication records are the basis of refund resolution.
Alibaba.com Return Policy
Worldwide shipping is available! Every country’s customs regulations are different and International orders are subject to duties, customs, and value-added taxes which are not reflected in the purchase prices.
Multiple payment methods are supported, including credit/debit cards, PayPal, wire transfer, Apple Pay, and more to provide you with flexibility in choosing how to pay.
Within the trade insurance page, click view details on the Convenient Options tab for the full breakdown of product payment methods, currency/limit, transaction fee and processing times per country/region.
Please refer to the Checkout page for actually available payment methods in your country/region.
* For transactions between US-based buyers and US-based suppliers, Alibaba.com currently only supports credit/debit card payments, and the processing time is approximately 2 hours.